Actionable Insights for Your Contact Center
NEQQO delivers precise, objective, evaluations and insights, optimizing customer interactions and boosting service efficiency
End-to-End Quality Monitoring Management Solution
Comprehensive quality monitoring from call analysis to actionable insights, ensuring complete oversight of customer interactions.
AI Based Call Summarization
Instant, AI-generated call summaries highlighting key points and action items.
Human Assisted Manual Evaluations
Combines AI precision with human insight for thorough and contextual call evaluations.
100% Auto-QA through AI
Automated quality assurance powered by AI for accurate, unbiased evaluations of every call.
Insights Summary On-the-Go for Your Presentations/Reviews
Tailored Key insights for your business for easy inclusion in presentations and reviews.
Dedicated Insights Section for Your Key Performance Indicators
Tailored Key insights for your business for easy inclusion in presentations and reviews.
- CX Drivers (Sentiment/CSAT) Analyse sentiment and CSAT to understand and improve customer experience drivers.
- Call Driver Summary Identify and categorize reasons for customer calls to streamline service processes.
- Churn Predictors Detect early signs of customer churn to implement proactive retention strategies
- Sales/Upsell Opportunity Identifier Spot opportunities for sales and upsell during interactions to boost revenue
Compliance Violation Flags for You to Mitigate the Risks
Automatic detection and flagging of compliance issues to prevent regulatory risks
Scalable to Match Your Growth
Flexible and scalable solution designed to grow with your business needs.
Smart Redaction for Your Peace of Mind
Top-tier redaction capabilities to protect sensitive information and ensure compliance.
Excellent Speaker Separation Even with Mono Audio
High-quality speaker separation technology for clear, distinct audio analysis even from mono recordings.