Quality Management tool built to grow and transform contact centers
Improve and manage your quality assurance process using an effective and advanced QA management platform
Schedule a demo
Why NEQQO?
Improve productivity
Increase operational efficiency with advanced QA functionalities and output
Maintain compliance
Improve regulatory compliance & maintain a strong compliance audit trail
Improve customer experience
Easily track customer impacting measures through BI tracking and actionable reports
Agent & Process improvement
Streamline call center operations by faster identification of errors and timely action
Key Features
Multi channel QA form builder for custom scorecards
Robust and easy QA form builder to create multiple LOB scorecards in no time
In-depth reports library with customization capability
An extensive library of 20+ BI reports to track agent and process performance
Automated workflows for agent coaching and disputes
Built in workflows to effectively drive agent coaching and audit escalations, with customization options
Real time configurable alerts on critical measures
Easy to configure alerts on chosen attributes for immediate attention and action
Agent access for effective feedback close loop
Improve agent performance by giving them access to their QA results and feedback comments
Actionable insights through inbuilt KPI dashboards
Drive performance through daily view of KPI scores at an agent to an enterprise level
Testimonials
Our Blogs
Powering Up Customer Satisfaction: Tackling Utility Industry Challenges
Nov 23, 2023|Admin
How to Pick the Right Contact Center Outsourcing Provider
Nov 09, 2023|Admin
How to Choose the Right Business Insights Solution for Your Call Center
Oct 26, 2023|Admin
The Power of Data: Why Call Centers Need Business Insights Solutions
Oct 17, 2023|Admin
Ethical Analytics: Ensuring Data Integrity and Privacy in Call Centers
Oct 05, 2023|Admin
Smart Training: Incorporating AI into Call Center Skill Development
Sep 28, 2023|Admin
6 Ways Data Analytics Boosts Call Center Sales Conversion Rates
Sep 19, 2023|Admin
Exploring Call Center Metrics and KPIs: A Comprehensive Guide
Sep 14, 2023|Admin
Unveiling the Power of Internal Quality Score (IQS) in Customer Service
Sep 07, 2023|Admin
Reshaping the Customer Experience: The Role of Digital and Human Elements
Sep 01, 2023|Admin
Beyond the Call: Trending Metrics in Modern Call Centers
Aug 17, 2023|Admin
Unlocking the Secrets of a Good NPS Score
Aug 14, 2023|Admin
Why Generation Z Choose to Chat over Traditional Customer Service
Aug 08, 2023|Admin
Essential Skills of a Call Center QA Analyst: A Comprehensive Guide
Aug 03, 2023|Admin
Mastering Call Center Operations: Key Metrics and KPIs to Track
Jul 31, 2023|Admin
Customer Service: Outsourcing vs. In-House: A Comparative Analysis
Jul 27, 2023|Admin
The Power of Happy Customers: Enhancing Customer Support Business
Jul 25, 2023|Admin
Managing Remote Agents: A Complete Guide
Jul 20, 2023|Admin
Contact Center Development Ideas Using Different Technologies
Jul 18, 2023|Admin
Customer Service Leadership: Importance and Best Practices to Lead a Pack
Jul 11, 2023|Admin
The Need for Contact Center Workforce Management and Its Best Practices
Jul 04, 2023|Admin
Achieving Sales Success: Harnessing SMART Goals and Technology
Jun 23, 2023|Admin
What is Sales Analytics and the 13 Must-Track Metrics of Sales Analytics?
Jun 21, 2023|Admin
Pros and Cons of Automation and AI in the Contact Center
Jun 19, 2023|Admin
How to Bridge the Gap Between Call Center Businesses and Customers
Jun 14, 2023|Admin
Customer Service Conversation Reviews: What, Why, and How?
Jun 12, 2023|Admin
11 Things Every Call Center Manager Needs to Stop Doing
Jun 09, 2023|Admin
Call Disposition Codes: Benefits and Importance
Jun 05, 2023|Admin
Sales Training Games in Call Centers: Examples and Benefits
Jun 01, 2023|Admin
High Call Volume, its Cause, and How to Manage it
May 25, 2023|Admin
NEQQO- Features at a Glance
Apr 21, 2023|Admin
Guide to Creating the Best Call Center Training Program in 2023
Apr 19, 2023|Admin
Skill-based Routing: How Contact Centers Can Benefit from it
Apr 14, 2023|Admin
Agent Attrition, its Causes, Impacts, and Ways to Reduce Agent Attrition
Apr 11, 2023|Admin
Customer Service Evaluation: 12 Metrics to Monitor
Apr 07, 2023|Admin
Call Escalation- Types and Ways to Reduce It
Apr 04, 2023|Admin
Call Center Assessments: How to Create Great Ones
Mar 30, 2023|Admin
Quality Assurance Questions for Customer Service: Checklist
Mar 27, 2023|Admin
How to Optimize Your Call Center Performance
Mar 24, 2023|Admin
Tips to Reduce Dead Air in Call Centers
Mar 20, 2023|Admin
ChatGPT for Customer Service: Opportunities and Limitations
Mar 16, 2023|Admin
Quality Assurance in a Call Center– What, Why, and How
Mar 13, 2023|Admin
Tips to Reduce Call Wrap-Up Time
Mar 09, 2023|Admin
Business Trends to Watch in 2023
Mar 06, 2023|Admin
Top Contact Center Conferences and Events to Anticipate in 2023
Mar 03, 2023|Admin
Games and Activities Designed to Boost Call Center Agent Productivity
Feb 27, 2023|Admin
Examples of Bad Customer Service & Tips to Avoid Them
Feb 23, 2023|Admin
Steps to Guide QA Calibration
Feb 22, 2023|Admin
Key Steps for Contact Center Cloud Migration
Feb 21, 2023|Admin
Call Center Sales Improvement- Best Practices
Feb 14, 2023|Admin
6 Efficient Ways to Reduce Repeat Calls in Call Center
Feb 07, 2023|Admin
Artificial Intelligence in Call Center – Advantages & Disadvantages
Jan 31, 2023|Admin
Call Abandonment Rate & Importance – How to reduce it
Jan 24, 2023|Admin
Improvement of Quality Assurance Practices in the Call Center
Jan 16, 2023|Admin
Call Center Training- New Strategies
Nov 15, 2022|Admin
Ways to Improve Customer Experience
Oct 27, 2022|Admin
Call Center Agents, Their Importance, & Ways to Improve their Performance
Oct 27, 2022|Admin
Tools of Quality Assurance
Oct 03, 2022|Admin
Customer Experience, its importance, and Customer Experience Management
Oct 03, 2022|Admin
Quality Monitoring & its Best Practices
Sep 01, 2022|Admin
Checklist of Customer Service Quality Monitoring
Aug 13, 2022|Admin
QA and business intelligence – The perfect combination
Aug 13, 2022|Admin
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