18 Oct
Discover how Bill Gosling Outsourcing partnered with a leading service provider to transform their customer engagement approach using cutting-edge speech analytics. This case study reveals how our solution tackled recurring communication issues, uncovered insights to reduce customer churn, and enhanced service delivery.
Key Highlights
- Enhanced Customer Retention: Identified patterns in cancellations and implemented strategies to retain customers during short calls.
- Improved Service Delivery: Equipped agents with actionable feedback and refresher training, resulting in a decrease in repeat interactions.
- Actionable Insights: Analyzed customer sentiments around sensitive topics to create more personalized responses and better understand customer needs.
Download the Case Study to Learn
- How we used keyword spotting and emotional analysis to uncover key drivers of customer dissatisfaction.
- The approach addresses challenges with repeat interactions and short call handling.
- The measurable results achieved included improved customer retention and service optimization.